Frequently Asked Questions
Everything you need to know about your Astoria Jewelry experience.
What materials are used in Astoria Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver (vermeil), ethically sourced gemstones, and premium stainless steel for our water-resistant collections.
How should I care for my jewelry?
To maintain the shine of your pieces, we recommend removing them before swimming, exercising, or applying lotions. Store them in the provided Astoria microfiber pouch to prevent scratches.
Do you offer international shipping?
Yes, we ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Are your diamonds and gemstones ethically sourced?
Absolutely. Astoria Jewelry is committed to ethical sourcing. We only work with suppliers who adhere to the Kimberley Process and maintain fair labor standards.
Does my jewelry come with a warranty?
Every purchase includes a 12-month warranty covering manufacturing defects. If your piece experiences any issues related to craftsmanship, we will repair or replace it free of charge.